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Error: Failed to Checkout a V-Ray for SketchUp license

If you receive this error message when trying to use V-Ray for SketchUp, no license for V-Ray for SketchUp can be found. The cause can be any of these:
  1. Something is wrong with the V-Ray License server;
  2. Your license has expired;
  3. You are logged in with the wrong account;
  4. The installed version of V-Ray is different from your license;
  5. You are offline.

Execute the following test.

  1. Start your webbrowser
  2. Type in the address bar: http://localhost:30304/

Several results can occur:

  1. Page can not be found.
  2. Page shows big blue letters: "Enable Online licensing".
  3. Page shows products but when you click one of them, no licenses are listed.
  4. Online Licensing menu is green but the page shows "no licenses available".
  5. Licenses are found but they do not match the V-Ray version you have installed.
  6. All licenses are in use.

How to solve.

1. Page can not be found.

The license server is not active. [Windows:] Go to Start > Chaosgroup > Launch V-Ray License Server or [Mac:] Programs > Chaosgroup > Launch V-Ray License server.
Then re-access localhost:30304 and check that it is working now. You might have to log in. If still no page is found, re-download de V-Ray license server and reinstall.

2. Page shows 'Enable online licensing'

Click the text 'Enable online licensing' and enter your credentials.


3. Page shows products but when you click one of them, no licenses are listed.

Probably you owned temporary licenses that have now expired. Contact your reseller to buy a new license.

4. Online Licensing menu is green but the page shows "no licenses available".

Either your temporary licenses have expired or you are logged in with the wrong account. Click the 'online licensing' menu and choose 'disable'. Now click it again and use the correct credentials to log in. If you have forgotten your credentials, contact your reseller.

5. Licenses are found but they do not match the V-Ray version you have installed.

When checking your license, pay attention to the following:
  • version number
  • license type
Version number The error message 'failed to checkout a V-Ray for SketchUp License' is specific for V-Ray Next for SketchUp. If your have updated your installation - for example to make V-Ray compatible with the latest SketchUp version - you will have installed V-Ray Next. V-Ray Next cannot be authorized with a V-Ray 3.0 license. Please contact your reseller to upgrade your license.
License type V-Ray licenses are available in three flavours: Advanced/Commercial, Educational (EDU), Not For Resale (NFR). The latter two are explicitly mentioned as such in the license overview. If your license mentions no special type, you have a commercial license. In the download section of the Chaosgroup website you can filter by license type before downloading.

6. All licenses are in use.

If multiple person in one company use V-Ray licenses, it can occur that there are more people than licenses. If you run into this issue often, consider buying extra licenses from your reseller.

You are offline

If you know beforehand that you are going to be offline, you can borrow licenses for offline use. Open the Online licensing menu and click 'Use licenses offline'. Follow the wizard. Licenses can be borrowed for up to 14 days.

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