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How to activate your Subscription

Congratulations, you have purchased a SketchUp Subscription. Now what?
Continue reading and activate your SketchUp Subscription with the following steps!

A. If you do not have a Trimble ID yet

(or if you buy your license with a different e-mail from the one you already have connected with Trimble)
If you already have a Trimble ID, skip to step B.
How do I know whether I have a Trimble ID?

  1. Check for mail at the address you entered when purchasing your subscription.
    You will receive an e-mail from This email address is being protected from spambots. You need JavaScript enabled to view it.,
    with subject "Trimble Account Creation Notification”.
  2. In this e-mail, click the button Activate account
    activate account
    You will be sent to a website...
  3. Enter you e-mail address here and pick a password
    pick a password
    You now have an active Trimble ID. Continue to step B.
    What if I didn't click the 'activate account' button before the 72 hours have passed?

B. When you have an active Trimble ID

Check your mail at the address you entered for your Subscription;
You will receive an e-mail from This email address is being protected from spambots. You need JavaScript enabled to view it.,
with subject “Entitlement Created” entitlement created Check your spam or trash folder if your cannot find it.

C. Assign your license

  1. Click the link in the e-mail to access your subscription.
    You will be sent to your Account Management Portal
  2. Now log into your Account Management Portal
    You can log in with your Trimble ID or with your Google Account but take care to use the e-mail address you entered when purchasing your subscription.
    email or gmail
  3. When you are logged in, the portal will show you an overview of your account.
    click members!
  4. Click the tab Members under “Purchased via ……” (Name of your Reseller)
    You may need to scroll down!
    Here you can add yourself as a user of the subscription, click the plus-button: assign
  5. Enter your e-mail address and click the ADD button:
    Account Management Portal e-mail adres invullen
  6. When you have done this, your first and last name will be queried from the database. Click add again to confirm.
    You will receive an e-mail from This email address is being protected from spambots. You need JavaScript enabled to view it.
    With subject “Your license…”
    Account Management Portal Your License In this e-mail is a blue button that says “Get the app”. This button directs you to the download page for SketchUp products and will tell you about your license.

D. Download en install SketchUp

If you already have installed SketchUp Pro 2019 you do not need to do this again. Skip to step E.

  1. Go to the download page
  2. Download De SketchUp Pro ‘Desktop Client’. (Either through the link here, via the 'download' link in your Account Management Portal, or via the blue button saying ‘Get the App’ knop in the last e-mail).
    The download page will recognize your operating system and offer you a Windows or Mac download accordingly. Download SketchUp Desktop Client
  3. Many browsers show their downloads in the bottom of the screen, some others at the top.
    1. Windows: Double click the installer icon. installer icon
      You will see the following screens pass by:
      Windows Start het installatiebestand
      Windows set up wizard next
      Windows set up wizard finish
      Click 'next', 'accept' and 'finish' when asked to.
    2. Mac: Double-click on the DMG install file. This will mount the installer drive and launch a Finder window.
      Click and drag the application to the Applications folder. You may be asked to provide your user account password.
      drag the icon

E. Start SketchUp Pro and Log in with your Trimble ID

  1. After installing, you can start SketchUp. Click 'Sign in' to continue.
    Sign in button Please note: If you had already installed SketchUp 2019 but you were still in Trial mode, you will need to log out and log back in.
    log out here
  2. SketchUp Pro 2019 is ready for use!
    Files
  3. Click Files to start with a template, recent file or to open a file from the file browser.

How do I know whether I have a Trimble ID?

You have a Trimble ID if you:

  • Can log in to the 3D Warehouse
  • Can log in to the Extension Warehouse
  • Use SketchUp Free
  • Use Trimble Connect
  • Have requested a trial for SketchUp Pro 2019

My activation link is expired, now what?

In the activation e-mail it says to click the button within 72 hours. However, if you have waited too long, you can still click that button. This will still take you to the correct page. There you will need to enter the required fields. Upon doing so, the website will tell you that your link was expired, and to click the 'forgot password' link. verlopen activatielink
Enter your e-mail address again and your will receive a new activation e-mail.


Known errors:


Still in Trial:

Does the welcome screen still tell you you're in Trial mode? Then log out, quit SketchUp, restart and log back in. Take care to use the correct Trimble ID


The welcome screen says Trial expired, but I have a subscription!

Follow the steps from Step C


I have multiple subscription, how do I assign these?

It's possible to buy multiple subscriptions with one e-mail address. This e-mail address will function as a manager: it can be used to assign licenses to end-users through the Account Management Portal. If the end-user does not have a Trimble ID yet, assigning them a license will initiatie the process of activating his Trimble ID.
Take care: Make sure to enter the correct e-mail address. You can add users, but removing them is very limited. A SketchUp Subscription is a personal license, assigned to one end-user. Need more flexibility? Buy a network license.


Managing your SketchUp Subscription

SketchUp subscriptions are available for SketchUp Pro and SketchUp studio. When you have paid, the end-date of the subscription is noted on your bill. You can also find the end-date in your Account Management Portal.


Checking your Subscription

  • You can check the status of your Subscription from within SketchUp.
  • Select in the [Menu] Help -> Manage License
  • Select the Subscription tab. As long as your license is valid, it will be displayed in this window. It will also tell you when your license expires.
  • Additionaly, more information is displayed through the button "Manage License".

See this link for more information


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