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Frequently Asked Questions Upgrade SketchUp Pro 2018

Q: When do I receive my SketchUp Pro 2018 serial number and authorization code?
A: In due time!
You will receive your codes from the reseller where you purchased your license and/or SketchUp Pro Maintenance.

Q: Is MacOS High Sierra now officially supported?
A: Yes, MacOS high Sierra is now supported.

Q: What happens to my SketchUp Pro 2017 license?
A: It will continue to run on the machine where it is activated. SketchUp Pro 2018 will run besides any older version on your system. However:

  • The SketchUp Pro 2017 network license cannot be started anymore 60 days after the upgrade;
  • The SketchUp Pro 2017 standalone license can't be activated on a new system anymore after the upgrade.

Q: Do all of my plugins still work?
A: Please contact the vendor of your plugin to check. You will still be able to run the plugins in your older version of SketchUp Pro as a backup. At this moment:

Q: I still have an older version of SketchUp Pro, what does an upgrade cost?
A: Since SketchUp Pro v2013, you can buy Maintenance. You pay Maintenance per year and in return for that you will automatically get the latest version. if your SketchUp Pro Maintenance has expired (less than 3 years) you will need to pay a little extra, called the Reinstatement Fee. See here for all prices.

Q: My Maintenance is expired and I want to have SketchUp Pro 2018. What do I need to do?
A: You can renew your Maintenance. Then you get the latest version of SketchUp Pro. You will need to pay a little extra, the Reinstatement Fee, since you let your Maintenance expire. See here for all prices.

Q: Are there any new system requirements for SketchUp Pro 2017?
A: No, since version 2016 you will need Windows 7 or Mac OS X 10.10 or higher and only 64 bit will be supported. If you are having doubts about your system configuration, please download the system check-up tool to see if your computer is suitable for SketchUp Pro 2018.


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