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Support

  1. How do I assign products to a large group of users?
  2. What do I do if a user leaves midterm?
  3. How to revoke a SketchUp license?
  4. How do I remove someone as a member of my organisation?
  5. SketchUp for Education: If I purchase new seats partway into the semester, will they be considered a part of my previous order?
  6. How to activate your Subscription
  7. Managing users in the Account Management Portal
  8. I want to activate SU Podium in a newer version of SketchUp. Do I have to deactivate the old version first?
  9. I have bought SketchUp Pro / Studio, but am still in Trial
  10. Frequently Asked Upgrade Questions SketchUp Pro 2021
  11. Remove or repair Sketchup Pro
  12. End of Life Classic licenses - Frequently Asked Questions
  13. Deactivate SketchUp Pro license
  14. Frequently Asked Subscription questions
  15. Frequently Asked Questions Upgrade SketchUp Pro 2020
  16. Does SketchUp Pro also make backups?
  17. FAQ Reinstatement Fee
  18. I am having troubles using 3D Warehouse, Extension Warehouse, Add Location, Dynamic Components, ...
  19. What makes a great 3D Warehouse model?
  20. I am unable to authorize my SketchUp Pro license
  21. How do I transfer my templates and scrapbooks to the newest version of LayOut?
  22. How do I transfer all my settings, materials, components and extensions from SketchUp Pro 2016 to 2017?
  23. Edges look jagged
  24. File locked by another user
  25. Authorize SketchUp with a Network License
  26. Authorize SketchUp with a single-user license
  27. Frequently Asked Questions (network) licensing SketchUp Pro 2015 and later
  28. How do I find out if a Plug-In is causing troubles?
  29. What Videocard is recommended? (EN)
  30. What kinds of files can I import into SketchUp?
  31. Can I export my SketchUp models to other programs?
  32. Can I share files between SketchUp Pro and SketchUp?
  33. What is the maximum resolution of image exports?
  34. How do I install and extend a network license?
  35. Can I run both SketchUp and LayOut at the same time?
  36. Can I download LayOut separately from SketchUp Pro?
  37. LayOut: What is LayOut?
  38. LayOut: How can I best learn how to use it?
  39. LayOut: Why can't I drag from Scrapbook dialog box?
  40. LayOut: My Scrapbook entity keeps stamping. Why?
  41. LayOut: The lock inference command doesn't work. Why?
  42. LayOut: Grouped entities aren't inferencing other entities.
  43. LayOut: Why do my SketchUp models look blocky?
  44. LayOut: Why do some fonts change on another computer?
  45. LayOut: Can I change filled shapes?
  46. LayOut: How can I share a Scrapbook?
  47. LayOut- How can I open a shared Scrapbook?
  48. LayOut: Can I edit my SketchUp model in LayOut?
  49. LayOut: How can I open a dialog box?
  50. LayOut How do I update my changed SketchUp models?
  51. LayOut: How do I move an entity behind another entity?
  52. LayOut: Can I view a SketchUp model at a certain scale?
  53. LayOut: How do I place a SketchUp model in LayOut?
  54. Stylebuilder: User Interface
  55. Stylebuilder: Sets Pane
  56. Stylebuilder: Settings Tab
  57. Stylebuilder: Strokes Tab
  58. Stylebuilder: Preferences Dialog Box
  59. Stylebuilder: Styles Preview Window
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