• +31 344 577 884
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Mo - Fr 09:00 - 17:00

03 - I get an error Fingerprint Mismatch

If you get this error, click the NEXT button to generate a Request Code.
E-Mail this code to This email address is being protected from spambots. You need JavaScript enabled to view it..

We will return you a whipe-code. Once you receive this:

  1. Start ViaCAD or Shark
  2. Fill out the whipe-code you received from us (looks like 4FIX-VGCD-HUMA-GILZ-GTR8)
  3. Click Activate
  4. Close the dialog window by clicking the red cross in the upper corner, don't click Cancel!
  5. Start ViaCAD or Shark again

© 2019 Design8 bv. All Rights Reserved.